Terms & Conditions
1. Introduction
Welcome to Yes Queen Beauty. By booking any nail, lash, brow, or facial service at our home salon, you agree to these Terms & Conditions. Please read them carefully to ensure a smooth experience.
2. Booking & Confirmation
Bookings are automatically confirmed once made, but we reserve the right to decline any appointment that does not comply with our policies. You will be notified if your booking is declined or needs adjustment.
3. Consultation & Patch Tests
Certain services require you to complete a consultation form before the appointment. This helps us assess your needs, possible allergies, or skin conditions. For some treatments, a patch test may be necessary at least 24 hours in advance.
Failure to complete the consultation form or patch test, if required, may lead to a delay or cancellation of your service.
4. Cancellation & Rescheduling
We require at least 48 hours’ notice for all cancellations or rescheduling requests. If you cancel or reschedule less than 48 hours before your appointment, you will forfeit your booking fee.
Repeated late cancellations or no-shows may result in refusal of future bookings.
5. Booking Fee & Payment
A fixed fee is required at the time of booking to secure your appointment. The remainder is payable at the end of your appointment by cash or bank transfer.
If you fail to show up for your scheduled time or cancel late, the booking fee will not be refunded.
Please contact myself directly if it's your 1st appointment to arrange payment of the deposit.
6. Refund Policy
We do not offer refunds on completed services. If you experience an issue, please contact us within a reasonable timeframe so we can arrange a repair if appropriate.
No refunds will be provided once the service is completed.
7. Health & Safety
We will not work on nails that were done by another nail technician. Please arrive with bare nails to ensure the best results.
If you have a medical condition or infection, please inform us in advance. We reserve the right to refuse service if it poses a health risk or violates local regulations.
8. Client Data & Privacy
We only collect the personal data needed to process your bookings and provide our services. We do not share client information with third parties for marketing purposes.
By booking with us, you consent to the use of your data for appointment management and communication related to our services.
9. Liability & Right to Refuse Service
Yes, queen beauty is not responsible for any adverse reaction due to misinformation or withheld medical details on the client’s part. Please be honest and accurate when completing consultation forms.
We reserve the right to refuse service to anyone who fails to follow our policies, shows disrespect, or engages in behaviour that disrupts our working environment.
10. Agreement
By proceeding with a booking, you confirm that you have read, understood, and agreed to these Terms & Conditions. We appreciate your cooperation and look forward to providing you with a great experience at Yes Queen Beauty.